FAQs
- DO I NEED TO WEAR A FACE COVERING?
By law we cannot make you wear a face covering but we would like you to in public areas for your own and others safety.
- CAN I CHANGE MY BOOKING?
If you booked direct with us just give us a call and we can amend/cancel it. If you booked through an agent, i.e. Booking.com then you have to go back to them for any amendments as we are not permitted to change any details or cancel your booking.
- WILL I GET CHARGED FOR CANCELLING?
If you booked direct with us you can cancel free of charge up to 2 days before your arrival. Guest testing positive for Covid can cancel free of charge anytime. Agents have their own cancellation policies so you will need to check their conditions.
- IS THERE PARKING?
The parking is on street parking with plenty of spaces all around the guest house. We provide free parking permits (done online with the council) for the duration of your stay.
- WHAT IS THE LATEST TIME I CAN CHECK OUT?
Check out is by 10 a.m on your departure date. This helps us get a head start on cleaning for other guests arriving that day, too.
- CAN I BRING MY PET TO YOUR GUEST HOUSE?
Unfortunately, with the exception of registered assistance dogs, we don't allow pets to stay at our Guest House.
- DO YOU HAVE ANY SMOKING ROOMS?
We operate a no-smoking policy throughout our Guest House.
- CAN I SMOKE ELECTRONIC CIGARETTES IN THE GUEST HOUSE?
Using electronic cigarettes is not permitted inside our Guest House. Please use the designated smoking area at the front of the building.
01262 228188 Shearwater Guest House